Our website is not yet a full on-line shop but if you see something you like, we would be happy to try and get it to you. Here are a few questions you might have….
Q: Is everything on the website in stock?
We aim to keep all items in stock, but occasionally we may sell out. If this is the case we will put a note on the website, however, occasionally the website may not have been updated to show this so we will always confirm the situation as quick as possible by phone or e-mail.
Q: Can I order/enquire over the phone?
Yes, please call 01599 566396 and we will be happy to help you with your order or enquiry.
Q: Can I order/enquire by e-mail?
Absolutely and this might be better, because if the shop is busy we might not manage to get to the phone! Simply complete the form on the Contact Page with your order and enquiry and we will get back to you.
Q: Can I pay by cheque?
Yes; when we confirm your items are in stock we will inform you of the final cost including delivery (if applicable) and you can post us a cheque. We will wait for the cheque to clear before we send out your goods. The cheque should be made out to Home in the Highlands.
Q: Can I pay with a Home in the Highlands gift voucher?
Yes if you could give us a call or email us on with the voucher number and amount we can deduct this from the cost.
Q: How long will it take to get my order?
We aim to dispatch items within 48 hours, and it should take no longer than 3 -5 working days for you to receive it……but this is the Highlands and there may occasionally be a delay, or if we are away, it might be a few days before we can get things posted to you.
Q: How much do you charge for postage and packing?
We are very new to this……so we will normally charge delivery at cost and we will inform you what this is before you confirm your order and pay. We aim to re-cycle packaging materials as much as possible, and will not charge you anything for this.
Q: What if I am unhappy with my purchase?
If you are unhappy with your purchase and return it to us within 7days in it’s original packing and original condition we will refund your purchase amount excluding postage.
However, if we special order an item in for you, which is not usually held in stock, it cannot be returned.
If your item is faulty or you have received an incorrect item, please call us on 01599 566396.
You should also remember that many of our items are handmade and these goods are subject to the standard variations that can occur with fabric and/or handmade items ie. patterns can occur in slightly different places according to the design of the product and may vary slightly from product photographs. Such items are not considered to be faulty.
Under the Sales of Goods Act 1979 we will refund or exchange any items that are faulty within 7 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition they were received. We will be liable for the cost of shipping/handling returned goods where goods are faulty.